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Forum Discussion
Former Member
2 years agoCannot use FaceID
After I scan my face with FaceID, 1Password say it didn’t work and I must enter my master password every time.
App version: 8.9.7
iOS 16.1.2
1P_Tommy
Moderator
2 years ago@david0403
You're most likely experiencing a known issue. We're looking to resolve this in an upcoming release. Building a Better, More Useful 1Password If you'd like to submit a support ticket and include a diagnostic one of the team can verify it is indeed the same issue I suspect.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
- Please include the following.
Link to your discussion -
https://1password.community/discussion/137709/cannot-use-faceid#latestUsername here in the community -david0403
- The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information