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Forum Discussion
Former Member
3 years agoCan't access 1Password on my 2012 MacBook Pro after updating to v8.7.0. I'm running macOS 10.15.7
MacUpdater updated several apps on my 2012 MacBook Pro last week, including 1Password. I had been using 1Password v7, but after the update to 1PW v8.7.0, I can no longer access my family 1Password ac...
1P_Dave
Moderator
3 years ago@randb2
Thank you for the reply. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/130073/cant-access-1password-on-my-2012-macbook-pro-after-updating-to-v8-7-0-im-running-macos-10-15-7
- Your forum username:
randb2 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!