Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Can't activate Touch ID

Touch ID is working on my Mac, but not in 1Password. In Settings > Security > Unlock, Touch ID, Apple Watch, and their checkboxes are grayed out. 1Password Version: 8.9.15 Extension Version...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @ham_richards

I noticed from your message footer that you're on macOS 13.1, and 13.2 is the current version. Sometimes macOS will prevent apps like 1Password from using Touch ID or Apple Watch unlocking if a new version of macOS is available but hasn't been installed yet.

Click the  Apple menu > System Settings > General > Software Update to update macOS, and try turning on Touch ID in 1Password after your Mac restarts after the update. Let me know how that goes. :)

— Grey