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Former Member's avatar
Former Member
2 years ago

Can't disable TouchID

Hi,

All of a sudden unlocking with TouchID stopped working for me. I was looking for an answer and the most frequent advice was to disable TouchID integration and enable it again. Unfortunately, I can't even do it, because the checkbox is disabled.

Just for the clarification, I already tried to disable and enable all of the following checkboxes in my system settings. It didn't help.

What's going on?


1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: 13.4.1
Browser: Brave

  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team

    @denisdenis

    It looks like your email went on a journey around our support system but I can confirm it's now with the correct team. We'll reach back out to you soon and keep the conversation in one place, I'm closing this thread.

    ref: UIG-68434-961

  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team

    Hi @denisdenis

    I apologize for the trouble you're seeing with Touch ID in the 1Password settings on your Mac. I believe I know what's causing this issue and I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here :)

  • Former Member's avatar
    Former Member

    Hi 1p_jac, I sent an email 1 hour ago, but still have no reply from the BitBot.