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Forum Discussion
Former Member
2 years agoCan't disable TouchID
Hi,
All of a sudden unlocking with TouchID stopped working for me. I was looking for an answer and the most frequent advice was to disable TouchID integration and enable it again. Unfortunately, I can't even do it, because the checkbox is disabled.
Just for the clarification, I already tried to disable and enable all of the following checkboxes in my system settings. It didn't help.
What's going on?
1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: 13.4.1
Browser: Brave
- 1p_jac
1Password Team
@denisdenis
It looks like your email went on a journey around our support system but I can confirm it's now with the correct team. We'll reach back out to you soon and keep the conversation in one place, I'm closing this thread.
ref: UIG-68434-961
- 1p_jac
1Password Team
Hi @denisdenis
I apologize for the trouble you're seeing with Touch ID in the 1Password settings on your Mac. I believe I know what's causing this issue and I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/142255/cant-disable-touchid#latest
- Your forum username:
denisdenis
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here :)
- A link to this thread:
- Former Member
Hi 1p_jac, I sent an email 1 hour ago, but still have no reply from the BitBot.