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Former Member
2 years ago

Can't enable TouchID

I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins e...
macos
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1P_Tommy
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2 years ago

@ross_smith

It's here. Someone will be with you as soon as possible.

ref: UCR-11948-658

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enable TouchID","id":"message:32390","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:32390","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:32390"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:32390"},"body@stripHtml({\"truncateLength\":200})":" I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins e...","body@stringLength":"439","rawBody":"

I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.

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1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.4.1
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2023-07-25T23:18:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:32390_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":144},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.4.1
\nBrowser: Safari

"},"Conversation:conversation:32390":{"__typename":"Conversation","id":"conversation:32390","solved":false,"topic":{"__ref":"ForumTopicMessage:message:32390"},"lastPostingActivityTime":"2023-07-27T12:17:31.000-07:00","lastPostTime":"2023-07-27T12:17:31.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:32390":{"__typename":"ModerationData","id":"moderation_data:32390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32390_1":{"__typename":"Revision","id":"revision:32390_1","lastEditTime":"2023-07-25T23:18:04.000-07:00"},"ForumReplyMessage:message:32393":{"__typename":"ForumReplyMessage","id":"message:32393","conversation":{"__ref":"Conversation:conversation:32390"},"author":{"__ref":"User:user:101"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:32390/message:32393","revisionNum":1,"uid":32393,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't enable TouchID","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:32393"},"parent":{"__ref":"ForumTopicMessage:message:32390"},"body":"

@ross_smith

\n\n

It's here. Someone will be with you as soon as possible.

\n\n

ref: UCR-11948-658

","body@stringLength":"153","rawBody":"

@ross_smith

\n\n

It's here. Someone will be with you as soon as possible.

\n\n

ref: UCR-11948-658

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