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Forum Discussion
Can't get encryption key because old device is dead
Trying to log in on a new laptop because my old one died the other day. I get to the point where it asks me to transfer my encryption key, but I never get the verification code. As I understand it, t...
I guess this is a Teams account. I don't know. I'm not getting a response from our support staff — was hoping I could solve this myself. It is protected by SSO.
I don't have 1Password on another device — we switched recently and I hadn't gotten around to installing it on my phone yet.
Here's what I'm seeing:
