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Phl3tch's avatar
Phl3tch
New Contributor
1 year ago

Can't get encryption key because old device is dead

Trying to log in on a new laptop because my old one died the other day. I get to the point where it asks me to transfer my encryption key, but I never get the verification code. As I understand it, t...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hopefully you'll hear back from your support team soon, they'll be able to help you recover access to your 1Password account.

If you, or your support team, needs any specific assistance with the recovery process then please don't hesitate to send an email to support@1Password.com

-Dave