Forum Discussion

Phl3tch

New Contributor

7 months ago

Can't get encryption key because old device is dead

macos

1P_Dave

Moderator

7 months ago

Hopefully you'll hear back from your support team soon, they'll be able to help you recover access to your 1Password account.

If you, or your support team, needs any specific assistance with the recovery process then please don't hesitate to send an email to support@1Password.com

-Dave

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get encryption key because old device is dead","id":"message:85998","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:12589"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:85998"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:85998"},"body@stripHtml({\"truncateLength\":200})":" Trying to log in on a new laptop because my old one died the other day. I get to the point where it asks me to transfer my encryption key, but I never get the verification code. As I understand it, t...","body@stringLength":"483","rawBody":"

Trying to log in on a new laptop because my old one died the other day. I get to the point where it asks me to transfer my encryption key, but I never get the verification code. As I understand it, the verification code comes from the old device. What are you supposed to do if you can't access the old device?

\n\n

1Password Version: 8.10.50
\nExtension Version: 8.10.50.25
\nOS Version: macOS 14.6
\nBrowser: Chrome

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1Password Version: 8.10.50
\nExtension Version: 8.10.50.25
\nOS Version: macOS 14.6
\nBrowser: Chrome

"},"Conversation:conversation:85998":{"__typename":"Conversation","id":"conversation:85998","solved":false,"topic":{"__ref":"ForumTopicMessage:message:85998"},"lastPostingActivityTime":"2024-11-07T10:11:24.000-08:00","lastPostTime":"2024-11-07T10:11:24.000-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:85998":{"__typename":"ModerationData","id":"moderation_data:85998","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:85998_1":{"__typename":"Revision","id":"revision:85998_1","lastEditTime":"2024-11-07T08:00:25.000-08:00"},"ForumReplyMessage:message:86003":{"__typename":"ForumReplyMessage","id":"message:86003","conversation":{"__ref":"Conversation:conversation:85998"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":86003,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't get encryption key because old device is dead","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:86003"},"parent":{"__ref":"ForumTopicMessage:message:85998"},"body":"

Hopefully you'll hear back from your support team soon, they'll be able to help you recover access to your 1Password account.

\n\n

If you, or your support team, needs any specific assistance with the recovery process then please don't hesitate to send an email to support@1Password.com

\n\n

-Dave

","body@stringLength":"323","rawBody":"

Hopefully you'll hear back from your support team soon, they'll be able to help you recover access to your 1Password account.

\n\n

If you, or your support team, needs any specific assistance with the recovery process then please don't hesitate to send an email to support@1Password.com

\n\n

-Dave

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