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Forum Discussion
Can't get encryption key because old device is dead
Trying to log in on a new laptop because my old one died the other day. I get to the point where it asks me to transfer my encryption key, but I never get the verification code. As I understand it, t...
1P_Dave
Moderator
ModeratorHopefully you'll hear back from your support team soon, they'll be able to help you recover access to your 1Password account.
If you, or your support team, needs any specific assistance with the recovery process then please don't hesitate to send an email to support@1Password.com
-Dave
