Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Can't see/open my main vault in 1PW8 after upgrade from 1PW7

Just upgraded 1PW7>1PW8. I had two vaults in use, but only one is accessible/appears.

I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions).

1Password Version: 8.80
Extension Version: 2.3.7
OS Version: macOS 11.6
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Can't%20see%2Fopen%20my%20main%20vault%20in%201PW8%20after%20upgrade%20from%201PW7

macos

1 Reply

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ayeeye:

    It sounds like you have a standalone 1Password vault that may have not been imported. Please reach out to us via email at support+tradein@1password.com, and our dedicated migrations team will be able to help you out.

    Jack