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Former Member's avatar
Former Member
3 years ago

Can't see/open my main vault in 1PW8 after upgrade from 1PW7

Just upgraded 1PW7>1PW8. I had two vaults in use, but only one is accessible/appears.

I have two 1PW Extensions, one of which is disabled (see attachment 1PW Chrome Extensions).

1Password Version: 8.80
Extension Version: 2.3.7
OS Version: macOS 11.6
Browser:_ Chrome
Referrer: forum-search:Can't see/open my main vault in 1PW8 after upgrade from 1PW7

macos
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ayeeye:

    It sounds like you have a standalone 1Password vault that may have not been imported. Please reach out to us via email at support+tradein@1password.com, and our dedicated migrations team will be able to help you out.

    Jack