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jasonpursell's avatar
jasonpursell
New Contributor
3 months ago
Solved

Can't select SOME items from the item list in the Safari extension

The safari extension is not allowing some items to be selected in the items list. Using mouse or keyboard fails to select only some items in the list.

1Password browser extension (Safari) 8.11.12.27
MacOS 26.0.1

This image shows what it looks like when unable to select an item.This is shows normal expected behavior. This item is next to one that is not selectable.
EDIT: I found the bug. Any item that has Related Items isn't selectable in the Safari extension.  Items with Attached Files still work as expected. Only the items with Related Items are not selectable in Safari extension.

Issue:
Any item that has links to Related Items cannot be selected in the safari extension window.

Environment:
Macbook M4
1Password for Mac 8.11.12 (81112027)
Safari extension 8.11.12.27

Steps to Reproduce:

  1. Use the desktop app or phone app to create a new login item.
  2. Fill in the minimum info (username)
  3. Save Item
  4. In Safari, open the 1Password extension window and find the new item created in step 1.
  5. Attempt to select it and view it. It should be selectable and viewable.
  6. Now open the item created above in the desktop app or the phone app
  7. Select Edit
  8. Select add more —> Link to a related item
  9. Choose any other item to link
  10. Save item
  11. Now in Safari, open the 1Password extension window and find the new item created in step 1.
  12. Attempt to select it and view it.

Observed:
Once the item has 1 or more links to related items it cannot be selected and viewed in the Safari extension.

Expected:
The item can be selected and viewed with 0 or more links to related items

Additional Notes:
This does not happen when the item has Attached Files. Only when the item has links to Related Items.
Also, deleting the link to related item will cause the item to be selectable again in the safari extension.

  • It is a bug. I added the steps to reproduce to the original post above. Support has reached out via email to say that devs know about it and have a fix coming.

3 Replies

  • It is a bug. I added the steps to reproduce to the original post above. Support has reached out via email to say that devs know about it and have a fix coming.

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager

      Hi jasonpursell​! Thanks for flagging this and for sharing the update. Let us know if there's anything we can help with in the meantime. 

  • I sent a diagnostic to the support
    support ticket ID is TXF-16923-688

    btw, the following didn't resolve the issue:

    1. restarting Safari
    2. restarting extension
    3. rebooting the macbook
    4. reinstalling the application