Forum Discussion

mj's avatar
mj
New Member
9 hours ago

Can't sign in to support system

Steps to reproduce:

  • Go to https://support.1password.com/
  • Click "Sign in"
  • Enter password & 2FA

Expected: the browser should redirect to https://support.1password.com/
Actual: the browser redirects to https://my.1password.com/home 

If I go to https://support.1password.com/ again, I'm still not signed in.

I have disabled the auth via extension, still doesn't work.

1password.com

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 hours ago

    Hi mj​, this sounds like the expected behaviour here. The support page is a public knowledge base and doesn't have any account-specific functionality, so there's no way to sign in to it as such.

    The "Sign in" button in the header links to the 1Password web interface, where you can manage your account settings and vaults.

    Let me know if you have any further questions.