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oschrenk's avatar
oschrenk
New Contributor
2 years ago

Can't sign into new device despite using login-link

Tried first typing in details myself and got an error message. Sent myself a login link, used that to login, same error message. I tried multiple times and I am sure I using the correct password? ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello oschrenk! 👋

I'm sorry that you're running into issues accessing 1Password on your Mac. Are you trying to add your 1Password account to the 1Password for Mac app? Or are you trying to access 1Password.com? If it's the former then can you try the following:

  1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
  2. Click on your name in the upper right corner, then click Get the Apps.
  3. Scroll down and click Add your account directly.
  4. Follow the prompts to finish adding your account.

If that still doesn't work, or if you're also unable to sign into 1Password.com, then let me know and I can help further.

-Dave