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zerolight's avatar
zerolight
New Contributor
2 years ago

Can't Unlock With Apple Watch

I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue.

Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac.

Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled.

1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: 14.4.1
Browser: App, Chrome, Vivaldi, Safari

ios

34 Replies

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  • mediasconcept's avatar
    mediasconcept
    New Contributor
    2 years ago

    Merci, c'est impeccable, cette procédure fonctionne à merveille. Je pensais que le dysfonctionnement était lié à la mise à jour de Sonoma 14.5, eh bien non.

    Merci,

    Patrice

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    zerolight

    I'm happy that restarting your Apple Watch resolved the issue. If the problem does come back then let me know. 🙂

    -Dave

  • zerolight's avatar
    zerolight
    New Contributor
    2 years ago

    Hi Dave

    Thanks. I did all of that multiple times. Except that I never tried restarting my watch. Oddly that fixed it. A simple restart this morning without repeating all the other steps. Thanks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello zerolight! 👋

    I'm sorry that you're unable to unlock the 1Password for Mac app using your Apple Watch. Please try these steps in order:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    If that still doesn't work then, I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave