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halon's avatar
halon
New Contributor
3 months ago

Change from individual to family plan with iOS subscription started

Hi,

I started a 1Password Individual subscription some time ago, billed through the iOS store. Now I'm considering switching to the Family plan.

From the iOS subscription manager, I can only see the option to switch from annual to monthly billing.

I found some references in the official wiki: https://support.1password.com/apple-subscription/

Individual, family, and team subscriptions are available with an in-app purchase. You can’t change your account type after you’ve started your subscription.

Does this mean I can't do anything and have to wait for my subscription to end before switching to a new billing method outside of iOS?

This is a bit frustrating because my subscription ends in September, and I need to switch now.

Thanks for your help!

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  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi halon, thanks for your question!

    If you're ready to make the switch before your subscription ends in September, our support team should be able to help with this via email. Send us a message at support@1password.com to get started. Thanks again!

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Hi,

I started a 1Password Individual subscription some time ago, billed through the iOS store. Now I'm considering switching to the Family plan.

From the iOS subscription manager, I can only see the option to switch from annual to monthly billing.

I found some references in the official wiki: https://support.1password.com/apple-subscription/

Individual, family, and team subscriptions are available with an in-app purchase. You can’t change your account type after you’ve started your subscription.

Does this mean I can't do anything and have to wait for my subscription to end before switching to a new billing method outside of iOS?

This is a bit frustrating because my subscription ends in September, and I need to switch now.

Thanks for your help!

","body@stringLength":"827","rawBody":"

Hi,

I started a 1Password Individual subscription some time ago, billed through the iOS store. Now I'm considering switching to the Family plan.

From the iOS subscription manager, I can only see the option to switch from annual to monthly billing.

I found some references in the official wiki: https://support.1password.com/apple-subscription/

Individual, family, and team subscriptions are available with an in-app purchase. You can’t change your account type after you’ve started your subscription.

Does this mean I can't do anything and have to wait for my subscription to end before switching to a new billing method outside of iOS?

This is a bit frustrating because my subscription ends in September, and I need to switch now.

Thanks for your help!

","kudosSumWeight":0,"postTime":"2025-03-22T14:16:55.206-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:153569_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":75},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, I started a 1Password Individual subscription some time ago, billed through the iOS store. Now I'm considering switching to the Family plan. From the iOS subscription manager, I can only see 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Hi halon, thanks for your question!

If you're ready to make the switch before your subscription ends in September, our support team should be able to help with this via email. Send us a message at support@1password.com to get started. Thanks again!

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