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Former Member
3 years ago

Changed password not updating anywhere else (browser extensions, other devices)

I had to change a password a couple of weeks ago—I updated it in the 1Password app on my Mac, and when I use that I get the latest password. However, all of my browser extensions and my phone still p...
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1P_Dave's avatar
1P_Dave
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3 years ago

@NoahD

Thank you for posting the Support ID and for providing more context. I've located your ticket and one of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

ref: UDG-82155-728

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password not updating anywhere else (browser extensions, other devices)","id":"message:103845","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:103845"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103845"},"body@stripHtml({\"truncateLength\":200})":" I had to change a password a couple of weeks ago—I updated it in the 1Password app on my Mac, and when I use that I get the latest password. However, all of my browser extensions and my phone still p...","body@stringLength":"826","rawBody":"

I had to change a password a couple of weeks ago—I updated it in the 1Password app on my Mac, and when I use that I get the latest password. However, all of my browser extensions and my phone still provide the previous password—I've rebooted everything since then, no change. When I access the (current) item via the 1Password app, the last updated date is 2023-01-09, but when I access the same item anywhere else the last updated date is 2022-10-14 (the created dates match to the second, so I'm confident that I'm looking at the same item).

\n\n

Is there some way I can force a sync so that the browser extensions and my phone get the updated password?

\n\n
\n\n

1Password Version: 8.9.13
\nExtension Version: 2.5.1
\nOS Version: macOS 13.0.1, iOS 16.2
\nBrowser:_ All

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I had to change a password a couple of weeks ago—I updated it in the 1Password app on my Mac, and when I use that I get the latest password. However, all of my browser extensions and my phone still provide the previous password—I've rebooted everything since then, no change. When I access the (current) item via the 1Password app, the last updated date is 2023-01-09, but when I access the same item anywhere else the last updated date is 2022-10-14 (the created dates match to the second, so I'm confident that I'm looking at the same item).

\n\n

Is there some way I can force a sync so that the browser extensions and my phone get the updated password?

\n\n
\n\n

1Password Version: 8.9.13
\nExtension Version: 2.5.1
\nOS Version: macOS 13.0.1, iOS 16.2
\nBrowser:_ All

"},"Conversation:conversation:103845":{"__typename":"Conversation","id":"conversation:103845","solved":false,"topic":{"__ref":"ForumTopicMessage:message:103845"},"lastPostingActivityTime":"2023-01-26T12:44:36.000-08:00","lastPostTime":"2023-01-26T12:44:36.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:103845":{"__typename":"ModerationData","id":"moderation_data:103845","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:103845_1":{"__typename":"Revision","id":"revision:103845_1","lastEditTime":"2023-01-17T14:12:50.000-08:00"},"ForumReplyMessage:message:103848":{"__typename":"ForumReplyMessage","id":"message:103848","conversation":{"__ref":"Conversation:conversation:103845"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":103848,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Changed password not updating anywhere else (browser extensions, other devices)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103848"},"parent":{"__ref":"ForumTopicMessage:message:103845"},"body":"

@NoahD

\n\n

Thank you for posting the Support ID and for providing more context. I've located your ticket and one of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

\n\n

-Dave

\n\n

ref: UDG-82155-728

","body@stringLength":"370","rawBody":"

@NoahD

\n\n

Thank you for posting the Support ID and for providing more context. I've located your ticket and one of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

\n\n

-Dave

\n\n

ref: UDG-82155-728

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