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d1sgruntled's avatar
d1sgruntled
New Member
2 days ago

charged twice for annual subscription

i recently paid for my annual subscription via the apple app store in April, and noticed with the new price increase that they're attempting to bill me again this month for an annual subscription with the new increased price. i have the option to cancel, but i'll lose access to my subscription despite paying for the year in april. support has not gotten back to me despite reaching out multiple times. anyone have any advice?

 

thanks!!

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1 Reply

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  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi d1sgruntled​, thanks for reaching out.

    I can see that since posting, you've been in conversation with one of my colleagues from the Billing team. They'll be best placed to help, so continuing the conversation over email will be your best bet.

    I'll go ahead and close this forum post to keep things in one place.