[chase.com] - Filling isn't working

I have the same issue only on Chase using Firefox on my Mac. On 1Password, open and fill doesn't work, and the widget is missing on the Chase website. Copy and paste from 1Password works, but that's not ideal.

Yep. Wanted to report the same. I thought 1Password was broken. I did so much uninstalling, reinstalling, etc. Then I realized it still works everywhere else. Why would Chase do that? Using password managers helps keep accounts secure!

Logged in to report the same behavior. Using Chrome on two different devices, PC and Mac

Just today, the extension for Edge stopped working for a Chase login that I use almost every day. More specifically, the little widget that is normally displayed in the password field is simply missing. Moreover, when I click on the 1Password icon in the extension, the correct site is shown, but clicking on Autofill has no effect. I tried reinstalling the extension, restarting the browser, and restarting 1Password, but none of this helped.

I tried the same login with Safari using Keychain, and that allowed me to fill in the login/password. In addition, I tried turning off the extension in Edge and turning on the built in Edge functionality for filling in passwords, and that also worked.

I also tried using Chrome instead of Edge, and the behavior there was the same as Edge (no widget in login field, clicking on AutoFill has no effect).

At this point, I'm wondering if Chase has some JavaScript that is getting in the way of the extension.

1Password Version: 1Password for Mac 8.10.32 (81032050)
Extension Version: 2.23.3
OS Version: 14.5 (23F79)
Browser: Edge

Hey ncoling,

Thank you for getting back to us.

Can you let me know if you open and unlock your 1Password and search for Chase Bank, do you see the password present here? Do you have multiple items saved for the site?

Can you also let me know the steps you are taking to fill the username? Are you using a keyboard shortcut?

Finally, can you send over the exact URL of the login page so I can do some testing and best advise?

Thank you!

Hi Dave, an example is that I’ll go out to 1Password and I’ll look at Chase Bank that was my and it shows that I have that I have auto fill on then I go out to Chase Bank and I presented with a fill-in user ID but no password so I type in the password and I get a prompt from 1Password say do you want to save it in 1Password? I say yes, I proceeded to login do my business logout go back into Chase and I get the exact same thing no password filled out even though when 1password asked me if I wanted to update it so this happens to all the auto fill so it hasn’t worked in a long long time for me so you’re saying this not right but I see online that people are having problems with auto fill all the time so if you could give me a little bit more information on what to look at, I’d be happy to give you some more information

Hello ncoling! 👋

I'm sorry that filling isn't working on your Mac, that definitely doesn't sound right. Can you tell me a little more about the issue? Are you trying to fill into a specific app? Is the app located on your Mac or are you accessing it through a remote access app? Or are you trying to fill into a website open in your browser?

As a start, please make sure that you've setup both Universal Autofill and 1Password in the browser:

• Use Universal Autofill in apps and browsers on your Mac
• Get 1Password in your browser

I look forward to hearing from you.

-Dave