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vidario's avatar
vidario
Frequent Contributor
3 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update and reconnect with 1password").
In the browser settings under the switch "Integrate with 1password app" (which is activated) it says:"Problems connecting. Please ensure the 1password app is unlocked".
In the app the flag "connect with 1password in the browser" is activated.
What can I check?

Thanks

Windows 11
Browser extension version: 2.11.0
1password version: 1Password for Windows 8.10.8 (81008002)

browser extension

13 Replies

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thank you for getting back to me vidario, I'm sorry for the trouble.

    I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, thank you!

  • vidario's avatar
    vidario
    Frequent Contributor
    3 years ago

    Thank you for your reply. Unfortunately, your suggestions did not work.
    I attach a couple of screenshots

    Chrome version is 114.0.5735.91

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey vidario,

    Can you let me know if you have given Chrome a restart? Does it improve things?

    If it hasn't helped, can you try the following steps:

    1. Right click the 1Password icon in your browser toolbar and choose Settings
    2. Turn off 'Integrate with 1Password app'
    3. Completely quit both your browser and your 1Password desktop app.
    4. Open and unlock your 1Password app
    5. Open your browser and re enable the integration setting.

    Let me know how you get on and if this improves things.