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Former Member's avatar
Former Member
4 years ago

Chrome browser extension constantly logs me off

Been using 1Password for 10 years & the Chrome browser extension for some years. Recently, last 3 or 4 weeks. it logs me off at random, then needing to log back in through the 1Password webpage using my Secret Key.

I am using a Chromebook which is fully updated,

I have tried uninstalling and reinstalling the 1P extension and also switching to the beta version. No difference.

Any ideas? Thanks in advance.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

8 Replies

  • Former Member's avatar
    Former Member

    SOLVED

    Hi again. Just to update this for anyone with the same problem,

    1Passport support suggested the following in an email

    "Right-click the 1Password icon in the browser toolbar > Settings > Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off."

    This seems to have resolved the issue.

    Many thanks for the help, much appreciated.

  • Hello @LarkB,

    Thank you very much for sending over the logs to us. Let us continue our conversation there and update the results here after.

    ref: BAD-38339-617

  • Former Member's avatar
    Former Member

    Thank you. The email with the log file has been sent.

    I got the automated message which quotes the number #BAD-38339-617

  • Former Member's avatar
    Former Member

    But here is a screen shot of the top section of the log file, if that might help?

  • Former Member's avatar
    Former Member

    Thanks. I was using a utility tool but have now deleted it. It made no difference to the problem.

    I have followed the instructions above and downloaded a log file (at the time of a repeat of the issue).

    I went to the contact page above and have sent a message there was no way to attach a file to it.

    It also won't seem to attach here