Forum Discussion

dkerne's avatar
dkerne
New Contributor
22 days ago

Chrome Browser Extension not Integrating with Desktop app in Personal Profile

1Password Desktop Version: 8.10.68
1Password Extension Version: 8.10.68.14
OS Version: Windows 11
Browser and Version: Chrome Version 134.0.6998.178 (Official Build) (64-bit)

 

Main problem: In my personal profile in the Chrome browser, the 1Password extension does not integrate with the 1Password desktop app. I'm hopeful to find a solution, because I am a very satisfied customer (but the all of a sudden loss of integration is mind-meltingly annoying and I won't stand for it).

Details: I’ve used 1Password and Chrome together for years, and recently noticed this issue. Usually, login to the desktop app with a browser open also logs me in to the browser extension.

What I know:
1. Browser extension has the "Integrate this extension with the 1Password desktop app" setting turned on.
2. The Desktop app's "Connect with 1Password in the browser" setting is turned on.
3. Browser extension General setting Integration status equals Connection Problem, even with 1Password app unlocked.

What I've tried:
1. I have tried various versions of the "turn off all integration settings, close out all apps, reboot, turn everything back on" process.
2. I have tried removing the extension and reinstalling it.

I have followed the chatbot’s advice and set “Force Native Host Executables to Launch Directly” to Enabled in Chrome (via chrome://flags/#launch-windows-native-hosts-directly)

browser extension
discussion
windows

2 Replies

Sort By
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    21 days ago

    Hello dkerne and cwch8ndl3r! 👋

    I'm sorry that 1Password in the browser isn't communicating with the desktop app on your Windows PC. I haven't yet been able to reproduce the issue on my end. As a start please try these steps: 

    1. Update 1Password to version 8.10.70: How to keep 1Password up to date
    2. Restart your Windows PC.
    3. Open and unlock the 1Password desktop app.
    4. Click your account or collection at the top of the sidebar and click Settings.
    5. Click Browser.
    6. Turn "Connect with 1Password in the browser" off and then back on.


    Then in the browser: 

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Make sure that "Integrate this extension with the 1Password desktop app" is on. 


    If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/chrome-browser-extension-not-integrating-with-desktop-app-in-personal-profile/153950
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave