Forum Discussion

SkySrfr's avatar
SkySrfr
New Contributor
9 months ago

Chrome Browser Extension says master password is wrong

I just recently started migrating myself, my wife, and my mom over to 1Password and all three of us had the same issue: if you install the Chrome Extension and initially log in with the QR code scan ...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
9 months ago

Hi SkySrfr, thanks for reaching out!

I'm sorry that you're experiencing trouble signing in through the 1Password extension. In order to take a closer look, can you reproduce the issue you're encountering when attempting to sign in via the 1Password extension and send us a screenshot of the error message you're receiving, along with a diagnostics report from the 1Password extension:

  • https://support.1password.com/diagnostics/#in-the-1password-browser-extension

Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David