Forum Discussion

codeknight's avatar
codeknight
Frequent Contributor
3 years ago

Chrome Extension doens't open the app to unlock

In Chrome, when 1Password is locked, clicking this icon does not open the 1Password app to unlock the vaults like it does on Windows: 1Password Version: 1Password for Mac 8.9.8 (809080...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey codeknight,

Sorry for the trouble, can you describe what does happen when you click on the icon? Can you unlock 1Password from the icon in you browser toolbar?

If not, can you give the below steps a try and let me know if things then work as you'd expect:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let me know how you get on!