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Forum Discussion
Chrome: Extension issues
Hi,
for the last 2 or 3 versions now, I have had really bad issues with the 1P extension. There are two problems:
1.) When creating new accounts or changing passwords and the extension is makin...
Hi @andyvan, sorry to hear that you and your wife have been unable to generate new passwords. It's hard to say what the issue was without reviewing all of your extension console logs (to see how the extension and app are communicating). That said, there is a known issue with the extension having trouble syncing to our servers to save new logins (and generated passwords). It's quite possible you ran into this known issue.
In that situation, we do recommend re-syncing the extension, which is what signing in and back out would do. However, if the issue appears again, we would want to investigate a bit further. Could you keep an eye on things and let us know if the issue comes back?
Please let us know if you need help with generating passwords or anything else. We are always happy to assist.
