Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome Extension not unlocking

Just got a new PC and install the app and extension fine but when i click on the 1password extension icon and then click open 1password nothing happens. i right click on it then when into settings...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hello @lancegib,

I'm sorry to hear of the troubles you've been experiencing with 1Password in the browser.

First, we'd like to check that integration is setup with the extension:
1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
2. Under the General heading, enable Integrate with 1Password app as needed.

If these settings are enabled, could you remove the extension from your browser and reboot your device. Once rebooted, open and unlock 1Password 8 and reinstall 1Password in the browser.

I hope this helps, but if you have any continued issues, just let us know and we'd be happy to investigate further. Thanks!