Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome Extension not unlocking

Just got a new PC and install the app and extension fine but when i click on the 1password extension icon and then click open 1password nothing happens. i right click on it then when into settings...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hello again @lancegib,

Sorry for the continued troubles here.

I'd like to ask you to create some reports from your Windows PC:
* Sending Diagnostics Reports (Windows)
* Save a console log for 1Password in your browser

Attach these reports to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/659410/#Comment_659410
* Your forum username: lancegib

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!