Forum Discussion

jaysyder's avatar
jaysyder
New Contributor
4 years ago

Chrome extension sync issue with 1Password 8.9.5

Having a weird issue for a few months now but only just recently worked out the exact issue. So the issue seems to be that I can't find passwords using Browser extension if they have been saved on my...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hi jaysyder,

I'm sorry to hear you are encountering a syncing issue with 1Password.com. Updates for 1Password.com are sent to/from the version 7 and 8 apps on a regular basis and are nearly instantaneous. Locking and unlocking the apps will also force an update sync.

If you currently have items that aren't synced or the next time you see one, could you try restarting Windows in Safe Mode with Networking Enabled and then try using 1Password again and check if the item(s) sync to 1Password.com? I'm wondering if something else in your device or network is causing these delayed updates to 1Password.com and safe mode is a good way to help rule this out.

If this helped, could you let us know if you are using any anti-virus or anti-malware that may be interfering with 1Password? Thanks!