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Former Member's avatar
Former Member
2 years ago

Chrome plug-in hangs

Sometimes when I click on the 1password plug-in in Chrome, the plug-in will display a box (as usual) but then it will only show a "spinner" in the center of the box and will hang like that indefinite...
browser extension
Kevin10's avatar
Kevin10
Occasional Contributor
2 years ago

Hi @Joy_1P

  1. No issues with system memory, no.

  2. I added the 1password add-on to Firefox and that has been working fine even while the Chrome add-on is hung up and doing nothing.

  3. I Uninstalled Malwarebytes, Disabled all other Chrome extensions, Updated to the latest version of MacOS Monterey, updated to the latest version of Chrome, and did a fresh reboot. The problem with the Chrome add-on still persists.

  4. I've generated the requested logs along with some screenshots with timestamps to correlate to those logs. I will note that I was seeing some 1password console logs in my regular inspector window, even before enabling developer mode in the Manage Extensions pane. I included those as well, the filenames tell the difference. I also saved off a copy of the network logs from the extension inspector window as a HAR file, but I did not send that along in my email to support because I didn't know if those network headers and cookies could contain secret information that should not be shared. I did notice some 404 errors in the network pane during my testing, FYI.

  5. I noticed frequent statements in the console logs that the service worker was being reloaded due to a setting (Application > Service Workers > Update on reload). It appears that setting is not on by default so I've disabled it and will report back after a few days if that has made a significant improvement.