Forum Discussion

Former Member

4 years ago

Citibank website and iOS app seems not to accept autofill

I have confirmed the username and password stored in 1P vault are correct and current but when it is filled in Citibank the website or app just revert to blanks for user/pw. I searched this topic a...

ios

1P_Tommy

Moderator

4 years ago

@barkroy

Have you tried restarting 1Password and the browser? I am able to fill my personal details on the Citibank site.

Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

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website and iOS app seems not to accept autofill","id":"message:18252","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:18252","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:18252"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:18252"},"body@stripHtml({\"truncateLength\":200})":" I have confirmed the username and password stored in 1P vault are correct and current but when it is filled in Citibank the website or app just revert to blanks for user/pw. \nI searched this topic a...","body@stringLength":"464","rawBody":"

I have confirmed the username and password stored in 1P vault are correct and current but when it is filled in Citibank the website or app just revert to blanks for user/pw.
\nI searched this topic and see that there has been issue in the past, surprised I could be alone in this...

\n\n

1Password Version: 7.8.6
\nExtension Version: Not Provided
\nOS Version: 10.15.7
\nSync Type: Not Provided

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\n\n

1Password Version: 7.8.6
\nExtension Version: Not Provided
\nOS Version: 10.15.7
\nSync Type: Not Provided

"},"Conversation:conversation:18252":{"__typename":"Conversation","id":"conversation:18252","solved":false,"topic":{"__ref":"ForumTopicMessage:message:18252"},"lastPostingActivityTime":"2021-07-25T23:41:59.000-07:00","lastPostTime":"2021-07-25T23:41:59.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:18252":{"__typename":"ModerationData","id":"moderation_data:18252","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:18252_1":{"__typename":"Revision","id":"revision:18252_1","lastEditTime":"2021-07-09T08:59:08.000-07:00"},"ForumReplyMessage:message:18255":{"__typename":"ForumReplyMessage","id":"message:18255","conversation":{"__ref":"Conversation:conversation:18252"},"author":{"__ref":"User:user:101"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:18252/message:18255","revisionNum":1,"uid":18255,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Citibank website and iOS app seems not to accept autofill","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:18255"},"parent":{"__ref":"ForumTopicMessage:message:18252"},"body":"

@barkroy

\n\n

Have you tried restarting 1Password and the browser? I am able to fill my personal details on the Citibank site.

\n\n

Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

","body@stringLength":"383","rawBody":"

@barkroy

\n\n

Have you tried restarting 1Password and the browser? I am able to fill my personal details on the Citibank site.

\n\n

Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

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