Forum Discussion

cgrigor's avatar
cgrigor
New Contributor
2 years ago

clicking certain buttons does nothing

Hi, I have started to see an issue where I can only add items to my vault using the browser extension. If I'm in the 1Password app, if I click the 'New Item' nothing happens. This is the same for t...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there cgrigor

As a first step, try updating macOS, since the current version is macOS Sonoma 14.3.1 and your footer shows 14.1.1.

If that doesn't work, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] â€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey