Forum Discussion

uckethwi's avatar
uckethwi
New Contributor
2 years ago

Closing 1PW Quits the App

Title says everything. Since a few days pressing CMD+W or closing with the red X icon quits the app instead of just closing it. This is very annoying, please fix soon! 1Password Version: 8.10....
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

uckethwi

Can you toggle the setting off, restart the device, then toggle the setting back on? if that's not fruitful or the trouble returns it's likely best to get you over email support. Your details in the community indicate that 1Password is up to date.

If the trouble continues please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. uckethwi
A link to this topic. https://1password.community/discussion/143935/closing-1pw-quits-the-app#latest

This will help us connect the dots as they say. I'd also include a diagnostics report.

  1. Open 1Password.
  2. Press command and comma. The 1Password Preferences/Settings will open.
  3. Click Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your Downloads folder.
  • Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!