I can't use cmd-\ to bring up the normal 1P prompt in MS Edge/Mac. I use that instead of the browser-based drop downs, and have for years.This started recently, possibly with an Edge update.It works fine with Chrome, also up to date.It happens on two Macintosh computers: one a 2017 iMac (Intel), and the other a year-old Macbook Pro M3. Edge doesn't work, Chrome works.Does anyone have any thoughts?---------------2017 iMacMacOS 13.7.11Password for Mac 8.11.481104027, on PRODUCTION channelMS Edge/MacVersion 139.0.3405.86 (Official build) (x86_64)1P extensionVersion 8.11.4.27Chrome/MacVersion 139.0.7258.67 (Official Build) (x86_64)1P extensionVersion 8.11.4.27- - - - - - - -2024 Macbook Pro M3MacOS 14.6.11Password for Mac 8.11.481104027, on PRODUCTION channelMS Edge/MacVersion 139.0.3405.86 (Official build) (arm64)1P extensionVersion8.11.4.27Chrome/MacVersion 139.0.7258.67 (Official Build) (arm64)1P extensionVersion 8.11.4.27

Hi aemerson,Thanks for reporting this! Just to make sure I'm understanding this: On Edge, you have the 1Password extension installed, but when logging in, your preferred workflow is to use cmd-\ to bring up Quick Access and select which login to fill with. As of a few weeks ago, though, cmd-\ doesn't do anything. Please correct me if I got any of that wrong!Could you please take a screenshot of your 1Password extension autofill settings and post that here? To get to that window, select the puzzle piece icon in an Edge window, click the three dots to the right of 1Password in the list of browser extensions, then select Settings and then Autofill and Save.Thank you!

You have it right! It's likely less than a few weeks ago, but very recently nonetheless.I just validated this again. Of course, it could be my Edge settings, right? But I didn't change any that I can think of... As well, on my laptop I have two accounts--work and home. And this behavior followed identically on each login. Same timing, same Edge/Chrome, everything.Anyway, here you go. Thanks!

Thanks for that, aemerson! Not to play 20 Questions with you, but I do have a couple of follow ups: Are you seeing this missing Quick Access behavior on every form/login in Edge? Are you running any other extensions in Edge, and if so, what are they? If you disable those other extensions, does Quick Access work like usual? The second and third bullets are to check if it's possible that another extension is also using the cmd+\ shortcut, keeping 1Password from using it.

No worries. As far as I can tell, this missing Quick Access behavior is on every form/login I've tried over the last couple days in Edge. My golden go-to for everything is Google; sure enough, I get only the browser extension drop-down and not the Quick Access. I have to say, I've wrestled over various browser and 1P updates getting the extension drop-down menu to stop showing, and using only Quick Access. I usually get things settled in, but this is the first time I've seen Quick Access simply not appear in a normal window. InPrivate windows, I do struggle with getting Quick Access to appear--sometimes it works, then after another update it stops working, then some time later it works again.Let's see, Edge extensions: 1PasswordDisable HTML5 AutoplayI Still Don't Care About CookiesPDF24 ToolsPrint FriendlyPrivacy BadgerSave & Convert Image As TypeFireshotUser Agent Switcher (forgot I had that--I don't need it)uBlock OriginConsent-O-MaticDaily Mail BlockerMy T-Mo Helper (parses page code to display my account SOC code)Open Tabs Next to CurrentI am very familiar with turning off the HTML Autoplay disabler, Privacy Badger, and uBlock Origin when troubleshooting web pages and things like this. Nothing worked.I will say, Disable HTML5 Autoplay and Privacy Badger were set to allow in InPrivate, while everything else was not. I turned that OFF for those two extensions, and made sure 1P was enabled for InPrivate, and tried with an InPrivate window--no joy.Oh, this is interesting: I just logged in to my MB Pro as Guest, logged into the 1P app (LOVE LOVE LOVE the QR code!), installed the extension, got everything synchronized, and ran Edge. Clearly under Guest login this is a brand new, unsullied configuration. And...same behavior. Browser extension drop-down worked, but cmd-\ didn't--even after quitting and restarting 1P and Edge a few times.Chrome extensions:1PassworduBlock Origin LiteAnd like I said, Chrome works fine.

Thanks for doing that testing with a fresh user account, aemerson, that's very helpful! Also glad you like the QR code sign-in process – I love it, too.A colleague did point me to a bug we're working on that seems to be affecting Edge specifically, but I want to confirm you're experiencing the same thing or if it's a new bug. When you do cmd + \, do you still get the Quick Access pop up like below, just with no suggestions? Or does the pop-up not show at all?

Cmd-\ suddenly not bringing up prompt

12 Replies

aemerson
Occasional Contributor
4 months ago
OK, I just backtracked to Edge 138.0.3351.95 and everything works beautifully. Just like I like it, just like I'm used to, just like how Chrome works.
- 1P_SimonH
  Community Manager
  4 months ago
  Hi aemerson,
  
  I'm so sorry for the confusion over what issue you were experiencing! Based on that additional information, it sounds like you are running into a bug that we're investigating. You're not asking too much, it's just a slippery bug because like you've experienced, it doesn't consistently crop up, but we aren't giving up!
  
  I'm glad you've found a workaround in the meantime and I'll update this thread when we have a fix.
  
  ref: #36957
  - aemerson
    Occasional Contributor
    4 months ago
    Thanks!
aemerson
Occasional Contributor
4 months ago
You have it right! It's likely less than a few weeks ago, but very recently nonetheless.
I just validated this again. Of course, it could be my Edge settings, right? But I didn't change any that I can think of... As well, on my laptop I have two accounts--work and home. And this behavior followed identically on each login. Same timing, same Edge/Chrome, everything.
Anyway, here you go. Thanks!
- 1P_SimonH
  Community Manager
  4 months ago
  Thanks for that, aemerson! Not to play 20 Questions with you, but I do have a couple of follow ups:
  
  Are you seeing this missing Quick Access behavior on every form/login in Edge?
  
  Are you running any other extensions in Edge, and if so, what are they?
  
  If you disable those other extensions, does Quick Access work like usual?
  
  The second and third bullets are to check if it's possible that another extension is also using the cmd+\ shortcut, keeping 1Password from using it.
  - aemerson
    Occasional Contributor
    4 months ago
    It just occurred to me, I should clarify: I don't use Quick Access, unless I have multiple logins for a site (I have a bunch of those). With only a single login for a given site, cmd\ simply fills it right in. Multiple logins? It pops up Quick Access and asks me to choose, which do you want.
    THAT'S the behavior that's missing. I never use Quick Access by itself, just cmd\
1P_SimonH
Community Manager
4 months ago
Hi aemerson,

Thanks for reporting this!

Just to make sure I'm understanding this: On Edge, you have the 1Password extension installed, but when logging in, your preferred workflow is to use cmd-\ to bring up Quick Access and select which login to fill with. As of a few weeks ago, though, cmd-\ doesn't do anything. Please correct me if I got any of that wrong!

Could you please take a screenshot of your 1Password extension autofill settings and post that here? To get to that window, select the puzzle piece icon in an Edge window, click the three dots to the right of 1Password in the list of browser extensions, then select Settings and then Autofill and Save.

Thank you!