Forum Discussion

1Canid's avatar
1Canid
New Contributor
6 months ago

Conflict w/ Capital One extension

I'm still in the 14-day eval phase of 1P, and this is my first post to the Community.   I noticed a problem this evening... running Firefox 137.0 on my Mac (macOS Sequoia 15.4).  I have Capital One'...
browser extension
macos
kcharris's avatar
kcharris
New Contributor
2 months ago

The extension opens, generates the password, then promptly closes without allowing me to use the generated info. If I disable 1Password it works fine.  So yes, I think there is a conflict.

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
30 days ago

kcharris​ 

I'm sorry for the delay in replying. If you still see the issue after updating to the latest versions of 1Password, Capital One, and Firefox then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/conflict-w-capital-one-extension/154069/replies/159584
  • Your forum username: kcharris


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave