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Forum Discussion
Former Member
2 years agoConstant 1Password emails?
This question was asked months ago then closed, but have you worked out a way to stop daily the new sign in emails for Safari extension on iPhone?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Dave
Moderator
I'm sorry that you're also seeing the issue, I've let our developers know. Are the emails referring to Safari on iOS or macOS in your case? If they're referring to iOS then the only way to make sure that you don't receive anymore is to turn off 1Password for Safari:
- Open the Settings app on your iOS device.
- Scroll down and tap on Safari.
- Tap on Extensions.
- Tap on 1Password.
- Turn off 1Password for Safari.
Even with 1Password for Safari turned off, you can still save and fill logins with 1Password using iOS AutoFill: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
-Dave
- 1P_Dave
Moderator
I'm sorry that you're also seeing unexpected sign-in emails, I've added you to the internal work item so that our developers are aware that you're affected.
-Dave
ref: dev/core/core#10342
- 1P_Dave
Moderator
Hello @itaos! 👋
Welcome to the community! It sounds like you might be affected by a known issue that our developers are still looking into. Affected users may receive multiple new sign-in emails for each new session of 1Password in Safari.
Are these email notifications telling you that you've signed into your 1Password account from a new browser?
I look forward to hearing from you.
-Dave
ref: dev/core/core#10342
- Former Member
"Your 1Password account was just used to sign in from 1Password for Safari extension"
Same browser, usually after putting the phone down for a few hours.
- 1P_Tommy
Moderator
@itaos
We've added you to those that are affected by this. I'm sorry for the trouble.
- 1P_Dave
Moderator
Thanks for the reply. If the emails are from 1Password for Safari on your iOS device then the steps in my previous reply, to turn off the Safari extension on your iPhone/iPad and use AutoFill instead, would be the best workaround for the moment.
-Dave
- bugwhatNew Contributor
Strange this happened to me about three months ago for about 2 weeks and so I complained about it.
Then they stopped cold turkey and have not done it sense.
Still we need those notifications for security reasons for sure, but not false alarms.
Hope the false alarm stop for you guys like it did for me.
Personally I think it has something to do with people using older versions of the app itself or extensions and when they go to manage their acct. by the app it triggers false sign in alerts.
I have the latest version of app and I do not get false alerts anymore so that is just wild theory.
So try disabling extensions and give it a week to see if that could be it.
So I think it is more something the user is doing that is causing it and not 1Password server, because the reports of this happening is so random. - accordionmelodyContributor
I am also affected, seems to be the case when using iCloud private relay or Safari Private mode or after clearing Safari history and cookies.