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ShashankHalpati's avatar
ShashankHalpati
New Contributor
5 months ago

1Password Performance Issue in The Latest Version

I’ve recently encountered significant performance issues with the latest version of 1Password on Windows (version 8.10.80.23). The application lags noticeably across all my Windows devices after updating to this version. Interestingly, this issue does not occur on version 8.10.70, which I’ve tested thoroughly for comparison.

Additionally, while I haven't seen lag on my MacBooks, I’ve observed that they start to heat up abnormally when 1Password is running, which wasn’t the case with previous versions.

I have recorded a live video demonstrating the performance difference between versions 8.10.70 and 8.10.80.23. I would like to share this video with your team privately to assist in your investigation. Could you please let me know the best and most secure way to share this video with you?

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello ShashankHalpati​! 👋

    I'm sorry that you're running into issues with 1Password on multiple platforms. You mentioned that you have a screen recording and that's perhaps the best place to start our investigation. 

    Please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for your recording. 

    -Dave

    • ShashankHalpati's avatar
      ShashankHalpati
      New Contributor
      5 months ago

      Hi Dave,

      As you suggested, I’ve sent an email to support@1password.com and included a link to this thread. However, it’s been over 20 minutes and I haven’t received any response from BitBot yet.

      I’m wondering if this might be because I already have an open support ticket from yesterday regarding a different issue!?

      Could you please let me know how to proceed?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        ShashankHalpati​ 

        Thanks for sending an email to the team, I can confirm that we've received it. I'm sorry that you didn't get the auto-reply message. 

        My colleague has responded to your email, please continue the conversation there. To prevent duplication of efforts, I'll close this thread. 

        -Dave

  • ShashankHalpati's avatar
    ShashankHalpati
    New Contributor
    5 months ago

    Just noticed that 1Password has started to crash on iPhone as well! It crashes randomly while autofilling.

    Version : 8.10.81