1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password.
Other members of my family group also have this same issue.
You're welcome, mjyl. I've added a note to the internal work item that we have open with the development team to request that you be updated when the fix is released to the Beta channel.
1P_Evon - I've had no issue after following 1P_Tommy's instructions. Q: Will I be notified when this issue has been addressed and fixed in the beta version?
mjyl, I see my colleague replied to your email. I appreciate the time you took to write in.
notnotjake, I'm glad to hear 1Password is now working as expected. Yes, you're correct. If 1Password for Safari is not in the /Applications folder, app integration won't work.
Let me know if there's anything else I can assist you with.
I had 1Password for Safari installed at ~/Applications/Safari Extensions/
It's now working again after:
* Uninstalling with https://formulae.brew.sh/cask/appcleaner
* Reinstalling at /Applications
I think perhaps 1Password and 1Password for Safari need to be kept in system Applications folder and that's why they weren't talking to each other or using biometrics?
Several users have reported the trouble has been resolved in the betas. If you'd like the team to look into your case in more detail, please use the following steps to create a diagnostic report.
Open 1Password.
Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
Select Advanced.
Select Send Diagnostics.
Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
I'm having a similar problem with the 1password 8 mac app asking me to enter my 1 password at least 1 time a day despite setting the security settings to unlock with touch id and require a password every 2 weeks. When I do have to enter the password again, I immediately check the settings and somehow the setting to unlock with touch id has been deselected.
Can you check to ensure biometrics are enabled? Several users have experienced an issue where it (biometrics) had been disabled. I'm curious if you're in the same situation.
I am now seeing this issue again. In the browser extension (safari) it says: "Status: Problems Connecting. Make sure the 1Password app is unlocked". The 1Password App is unlocked, but I am still having issues. Anytime I use 1P in Safari, it is asking for my password instead of using biometrics.
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1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password. \nOther members of my family group also have this same issue.
1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password. \nOther members of my family group also have this same issue.
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Constantly Being Asked to Unlock with Password","moderationData":{"__ref":"ModerationData:moderation_data:90525"},"body":"
You're welcome, mjyl. I've added a note to the internal work item that we have open with the development team to request that you be updated when the fix is released to the Beta channel.
\n\n
-Evon
\n\n
ref: dev/core/core#30517 \nref: KTE-21319-333
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1P_Evon - I've had no issue after following 1P_Tommy's instructions. Q: Will I be notified when this issue has been addressed and fixed in the beta version?
\n\n
Thanks!
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mjyl, I see my colleague replied to your email. I appreciate the time you took to write in.
\n\n
notnotjake, I'm glad to hear 1Password is now working as expected. Yes, you're correct. If 1Password for Safari is not in the /Applications folder, app integration won't work.
\n\n
Let me know if there's anything else I can assist you with.
\n\n
-Evon
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Done. And coincidentally, it happened again. \nMy support ticket is KTE-21319-333. Thanks for helping.
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I had 1Password for Safari installed at ~/Applications/Safari Extensions/ \nIt's now working again after: \n* Uninstalling with https://formulae.brew.sh/cask/appcleaner \n* Reinstalling at /Applications
\n\n
I think perhaps 1Password and 1Password for Safari need to be kept in system Applications folder and that's why they weren't talking to each other or using biometrics?
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Several users have reported the trouble has been resolved in the betas. If you'd like the team to look into your case in more detail, please use the following steps to create a diagnostic report.
\n\n\n
Open 1Password.
\n
Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
\n
Select Advanced.
\n
Select Send Diagnostics.
\n
Select Reveal to locate the report in your Downloads folder.
\n\n\n
Attach the diagnostics to an email message addressed to support+forum@1password.com.
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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I'm having a similar problem with the 1password 8 mac app asking me to enter my 1 password at least 1 time a day despite setting the security settings to unlock with touch id and require a password every 2 weeks. When I do have to enter the password again, I immediately check the settings and somehow the setting to unlock with touch id has been deselected.
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Can you check to ensure biometrics are enabled? Several users have experienced an issue where it (biometrics) had been disabled. I'm curious if you're in the same situation.
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I am now seeing this issue again. In the browser extension (safari) it says: \"Status: Problems Connecting. Make sure the 1Password app is unlocked\". The 1Password App is unlocked, but I am still having issues. Anytime I use 1P in Safari, it is asking for my password instead of using biometrics.
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I'm happy that you're no longer seeing the issue. 🙂
\n\n
-Dave
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1Password Team
Moderator
