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willashley231's avatar
willashley231
New Member
1 day ago

Constantly seeing The 1Password browser extension needed to restart

I am seeing "The 1Password browser extension needed to restart" tab appear over and over. I restarted my browser and entire machine and I still get this new tab all the time. See my software versi...
macos
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
3 hours ago

Hi willashley231​ thanks for reaching out!

Can you please try the following steps to see if that that helps rectify the issue? Before proceeding, make sure you can sign in to your account on 1Password.com or another device and that you see all your items there.

  1. Clear Chrome's cache by following the steps here: Clear cache & cookies - Computer - Google Account Help
  2. Remove 1Password from your browser: How to remove 1Password from your browser
  3. Restart your computer (don't skip this step), and install a fresh copy of 1Password: 

    Browser Password Manager: Download

Let me know if you have any questions