Forum Discussion

Former Member's avatar
Former Member
3 years ago

Continuous re-prompting for security key if initial prompt failed, even when switching to TOTP/ exit

When using a U2F security key as the second factor when logging in, the app will non-stop retry security key sign on even if the dialog or prompt is closed. I have been able to replicate this if the incorrect security key PIN is entered or if the security key is "not recognized"

Screen Recording: https://www.youtube.com/watch?v=POR9iBdtlag

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: Windows 10 21H1
Browser:_ Not Provided

windows

3 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @judge,

    I'm sorry to hear you are also seeing these issues a security key. I don't have any news or updates to provide, but I've included this report in the issue we've filed with the development team. Thanks for your reporting!

    ref: dev/core/core#12206

  • Former Member's avatar
    Former Member
    3 years ago

    For reference, this is still a problem

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @mchangrh, thanks for your message and reporting this behaviour when using a security key. I've passed these details along to the team to help look in to this further. We'll be in touch when we have some more news to share.

    ref: dev/core/core#12206