Forum Discussion

ginoledesma's avatar
ginoledesma
New Contributor
3 years ago

Crash when filling in password asking for basic auth with Safari

1Password 8 seems to crash consistently when being invoked using Command+\ on a website prompting the user for username+password modal (basic authentication).


1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 12.6
Browser:_ Safari 16.0
Referrer: forum-search:https://1password.community/search?Search=Crash%20when%20filling%20in%20password%20asking%20for%20basic%20auth%20with%20Safari

12 Replies

  • Hello ginoledesma! 👋

    I'm sorry to hear that 1Password 8 is crashing when filling a basic authentication prompt on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file and attach the crash report that you mentioned to the email as well.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!