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Upgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello,
I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I performed the upgrade and was told that the code was invalid. I checked my account after the upgrade and it says I only have a 14 day trial. I emailed support but given how difficult it is to contact support, I am concerned that I will not hear back until after January 1, 2026 and will be told that the 1 year free upgrade has passed. Has anyone experienced this same thing and is there a way they will still honor the code that they claimed was active until January 1, 2026? Issues like this sew significant doubts in the mind of security minded folks especially when it comes to a security tool like a password manager.
Hello everyone! Pharlap7404 sailingjen Leprof Stefan. I'm very sorry for the trouble right out of the gates upgrading to 1Password 8. If you initiated the process of upgrading prior to the cut off, we should be able to apply the noted offer.
We're limited in the billing support we can provide in the Community, so if you haven't already please reach out to our support team via email either through our support page or directly with support@1password.com. If you've written in but haven't received a response, let me know your ticket ID (something like [#ABC-12345-678]) and I can help make sure your email is in the right hands. Thanks!
12 Replies
Hi, the only response I had back on my support ticket was an automated response. My 1password account is still frozen
To close the loop, I contacted 1Password support and they did eventually get back to me and apply the 1 year free to my account as I initiated the action prior to Jan 1 2026.
- 1P_Dave
Moderator
I'm glad that the team was able to help!
-Dave
Hi Timothy, my support ticket ref is CMB-77143-823
- 1P_Timothy
Community Manager
Hi sailingjen, thanks for sharing that. It looks like a member of our team replied to your message on the 7th. You can follow up with them via email to help look into the billing situation.
If you don't see the message in your inbox or spam folder, let me know. Thanks again!
Hi, I do not see a response from Jan 7th, only an automated response acknowledging the ticket on Jan 5th
- 1P_Timothy
Hello everyone! Pharlap7404 sailingjen Leprof Stefan. I'm very sorry for the trouble right out of the gates upgrading to 1Password 8. If you initiated the process of upgrading prior to the cut off, we should be able to apply the noted offer.
We're limited in the billing support we can provide in the Community, so if you haven't already please reach out to our support team via email either through our support page or directly with support@1password.com. If you've written in but haven't received a response, let me know your ticket ID (something like [#ABC-12345-678]) and I can help make sure your email is in the right hands. Thanks!
Ditto, I upgraded in Nov 2025, Now I have message that my account is locked until I pay for a renewal
- 1P_Blake
Hey sailingjen! I'm sorry you're running into issues with the upgrade promotion. 😕
Even with the 1-year free promotion, you'll still need to add your billing details to your account to use it. The promotion covers the cost, but the billing info needs to be on file in order to use it. That's likely why you're seeing the message about your account being frozen.
Our team recently sent a follow-up message to you via email about this. If you're still not seeing our emails, it's worth checking your spam or junk folder as sometimes our messages end up there. If you're still not finding anything, reply here and let us know and we'll do our best to help.
Hi, I’ve got the same problem - offer of a 1 year free subscription but am informed the code is invalid, even though I initially tried to migrate my 1Password7 account to version 8 at least a week ago.
Same problem here. Waiting for solution.
