Forum Discussion

heyphi's avatar
heyphi
New Contributor
4 years ago

Crash when using OTP QR scanner on Windows 11

Hello, I'm using the 1Password 8.8.0 beta (80800143) on Windows 11 beta channel (build 22621.1). When I activate the QR scanner on the OTP field, the app crashes with an error message, shown in...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hello heyphi, I'm sorry this happened!

We'd love to check this out in more detail for you. In order for us to do that, I'll ask you to send us a short email at support+windows@1Password.com, and include:

  1. Your forum username
  2. A link to this discussion
  3. A diagnostic report from your 1Password app on the device where this is occurring.

That way, we can take a look at the diagnostic data and learn more detail about what's going on here. Thank you, and I'll hope to see you over there!