Forum Discussion

HannahS's avatar
HannahS
New Member
1 day ago

Credentials not saving when using 1Password in Google Chrome on Android

I am experiencing an issue with the 1Password Android app (version 8.12.21) while using Google Chrome (version 148.0.7778.180)(OS: Android 15; 2312DRA50G Build/AQ3A.240912.001).

When I log into a website and click "Save" when 1Password asks "Save username and password in 1Password?", nothing happens. There is no error message displayed, but the credentials are not saved to my 1Password vault either.

I have already tried this on multiple different websites in Google Chrome, and the issue persists across all of them.

I have also already run the Autofill Health Check within the 1Password app, and it doesn't show any issues or configuration errors.

android

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    4 hours ago

    Hi HannahS​, I'm sorry to hear that your logins aren't being saved on Android.

    So that our team can look into this further with you, I'd like to ask you to reproduce the issue, then share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android) 

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/credentials-not-saving-when-using-1password-in-google-chrome-on-android/170706
    • Your forum username: HannahS

     

    You'll receive a reply with a Support ID number. Please post that number here so we can join the dots. Thanks!