Forum Discussion

Luuk's avatar
Luuk
New Member
20 hours ago

Ctrl + alt + c generates copyright icon instead of copying OTP-code

Hi,

I'm having exactly the same issue as described here: Unable to use copy one-time password shortcut in 1Password 8 | 1Password Community.

The ctrl + alt + c shortcut generates a copyright icon (©) when using the US international keyboard layout (which is very common in The Netherlands) and thus blocks me from being able to use the shortcut to copy the OTP verification.

I couldn't find any update on the previous issue, but I see it has already been mentioned a few times on the forum. Would it be possible to lookup this ticket internally and see if there has been an update on this? Or... would it be possible to give it a higher priority?

Best,
Luuk

windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    4 hours ago

    Hi Luuk​, thanks for reaching out about this.

    I understand that when you try to use Ctrl + Alt + C to copy a one-time password, it inputs © instead. As you've seen from previous posts, this is a known issue with keyboard layouts that use Ctrl + Alt + C as a built-in default shortcut. I'm not yet able to provide an ETA on when this will be fixed, however I've added your case to the list of affected users, along with a comment that you'd like to see this assigned a higher priority.

    In the meantime, as a workaround, some affected users have reported that toggling Num Lock allows them to successfully copy the one-time password with Ctrl + Alt + C. Alternately, in Quick Access, using the arrow keys to navigate to the one-time password field and then hitting Enter will copy it.

    If you have any further questions or concerns, let us know!

    Issue=DESK-232