Forum Discussion

neatgate8772's avatar
neatgate8772
New Member
7 hours ago

Custom icons for items are not being applied

Hello!! I've been using 1Password for a long time, but I finally decided to post. When creating or editing items, I upload icons for each site, but sometimes the icons don't appear immediately aft...
discussion
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 hours ago

Hi neatgate8772​, welcome to the Community!

This definitely doesn't sound like intended behaviour - custom icons should save on the first try. So that our team can investigate further, could you reproduce the issue a couple of times, and then create a diagnostics report from the 1Password desktop app?

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/custom-icons-for-items-are-not-being-applied/166809
  • Your forum username: neatgate8772


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!