Forum Discussion

Former Member's avatar
Former Member
3 years ago

Database Backup Failed every 5 minutes or so

I was on 1Password 7.x... I started seeing this pop-up roughly few minutes and I have no clue why it started. It seems to continue to do this despite a reboot. In an effort to believe may...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @JimKlo!

I'm sorry that you're receiving an error message. The screenshot that you posted shows the icon of an old version of 1Password so it's likely that you still have it installed on your Mac alongside version 8. I've located your support ticket and sent you an email, let's continue the conversation there. To prevent duplication of effort I'm closing this thread.

-Dave

ref: IJH-88293-155

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    8 months ago

    I have this exact issue. Please contact me!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 months ago

      ronwlim 

      I'm sorry that you're running into the same issue. I'd like to ask you to create a diagnostics report from your Mac (use the instructions for 1Password 7):

      Send a diagnostics report (Mac)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/database-backup-failed-every-5-minutes-or-so/117497
      • Your forum username: Ronwlim


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

      • ronwlim's avatar
        ronwlim
        Occasional Contributor
        8 months ago

        1Password 7
        Version 7.9.11 (70911001)
        Mac App Store