Forum Discussion

Former Member's avatar
Former Member
3 years ago

Database Backup Failed every 5 minutes or so

I was on 1Password 7.x... I started seeing this pop-up roughly few minutes and I have no clue why it started. It seems to continue to do this despite a reboot. In an effort to believe may...
macos
ronwlim's avatar
ronwlim
Occasional Contributor
7 months ago

I have this exact issue. Please contact me!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

ronwlim 

I'm sorry that you're running into the same issue. I'd like to ask you to create a diagnostics report from your Mac (use the instructions for 1Password 7):

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/database-backup-failed-every-5-minutes-or-so/117497
  • Your forum username: Ronwlim


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    7 months ago

    1Password 7
    Version 7.9.11 (70911001)
    Mac App Store

     

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator
      7 months ago

      You'll want to download the troubleshooting tool and follow the directions to create the report. 

      https://support.1password.com/diagnostics/?mac#1password-7-mac

      • ronwlim's avatar
        ronwlim
        Occasional Contributor
        6 months ago

        I did and sent the report via email. Haven't heard back yet and the pop-up is really beginning to bug me!

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    7 months ago

    My extension doesn't have a "generate report" selection.