Forum Discussion

Former Member's avatar
Former Member
4 years ago

Desktop app not syncing to cloud or other platforms

I'm using 1Password for Windows (version 8.9.5) and changes I make in the desktop app, in any repository, are not syncing to the cloud. I've tried moving items between repositories, archiving-then...
windows
jermaine_f_1p's avatar
jermaine_f_1p
Icon for 1Password Team rank1Password Team
4 years ago

Hello @epluribusunix

Thank you for letting us know about this potential sync issue you’ve encountered. Happy to get this sorted for you.

To begin, I’ll ask you to send us some diagnostics from the Windows device where you’ve noticed these unsynced items. This can help us narrow down the cause of the issue and speed your time to resolution.

Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to: support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Jermaine