Forum Discussion

Former Member's avatar
Former Member
4 years ago

Desktop app not syncing to cloud or other platforms

I'm using 1Password for Windows (version 8.9.5) and changes I make in the desktop app, in any repository, are not syncing to the cloud. I've tried moving items between repositories, archiving-then...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @swaas, thanks for reaching out. We'll be happy to investigate this issue further for you:

  1. When you sign in to your account on 1Password.com, do you see a complete and up-to-date set of your data there?
  2. Do you have any standalone vaults? If you're not sure about this, check if you have a vault named Primary on any of your devices.
  3. To help us work out where the issue lies, could you try creating a new item on each device and let me know if either or both of the items appear on 1Password.com?

This will confirm whether the cause of the issue is your desktop or iPhone, at which point we can proceed with some additional troubleshooting steps. Looking forward to your reply!

Ali