Forum Discussion

Former Member's avatar
Former Member
4 years ago

Desktop app not syncing to cloud or other platforms

I'm using 1Password for Windows (version 8.9.5) and changes I make in the desktop app, in any repository, are not syncing to the cloud. I've tried moving items between repositories, archiving-then...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @swaas,

Thanks for getting back to us with these details. Since these details seem to point to issues with 1Password for iOS syncing those items created there, out to 1Password.com, I'd like to ask for some more details so we can pass this along to the team for investigation. Could you create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!