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Forum Discussion
Former Member
4 years agoDesktop App using 20% of CPU
Over the past few days, I have noticed the desktop app using 20% of my CPU when it is running, it doesn't make a difference if the window is open or closed, only quitting the application reduces the ...
1P_PeterG
Community Manager
4 years agoHi @minamhere, thank you for this report - and I'm sorry about the CPU usage issue you've encountered.
I'm not sure whether the certificate issue would produce the resource usage you've described, but it does sound like 1Password may be grinding its virtual gears on something. I'd be happy to investigate for you and shed some more light on this.
To get that started, can you send a brief email to support+windows@1Password.com? Here's some additional info we can use to expedite your issue:
- A diagnostic report from the device where the issue is occurring. You can get this by going to (⋮) > Settings > Advanced > Send Diagnostics**.
This will create a file on your desktop. Attach this to your email and we'll check it out. 👍
* Include as well your forum username
* And a link to this discussion
With that in one place, we'll be well-positioned to dig in, learn what we can about this issue, and get back to you as soon as possible. I'll hope to see you over there! 👋