Forum Discussion

sfwalter's avatar
sfwalter
New Contributor
6 days ago

Dialog pops up preventing me from using Passkey

Hi, I setup my very first passkey using X.com.  When I attempt to login I get this dialog with options to scan a QR code or use a security key.  The sign in with pass key option in the upper right i...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

Hello sfwalter​! 👋

I'm sorry that you're running into issues when signing in using a passkey in Safari. I suspect that you're running into an issue that our development team is currently investigating. So that I can confirm this, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/dialog-pops-up-preventing-me-from-using-passkey/164838
  • Your forum username: sfwalter


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Issue=FS-1011