Difficulty migrating [troubleshooting in progress]
Hello,
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
If you have a local vault, say one that is synced via iCloud th...
Firstly I'd like to say that I absolutely understand how frustrating this is. We don't like seeing people lose data either, so we're happy to continue working with you. With that said, would it have been possible that you used a different account password for your 1Password account compared to your Primary vault password? 1Password accounts have a slightly longer password requirement than the Primary vault password did, and if you had migrated all your vaults to a 1Password account, then removed your standalone vaults from 1Password, 1Password would no longer unlock using your Primary vault password, but your 1Password account password instead.
Just to verify that all of your items are still as expected, are you able to sign in to your account on 1Password.com using your 1Password account password, not the password you may have used previously to unlock the 1Password app? If you are, and the migration went as expected, you should see all of your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
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migrating [troubleshooting in progress]","id":"message:82494","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82494"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82494"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults. \n\n If you have a local vault, say one that is synced via iCloud th...","body@stringLength":"1848","rawBody":"
Hello,
\n\n
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
\n\n
If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.
\n\n
What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!
\n\n
Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.
\n\n
Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!
\n\n
I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.
This is not a support request (I already have [#GWB-59355-691]). This is a WARNING to those who still have local vaults.
\n\n
If you have a local vault, say one that is synced via iCloud that resides on your mac, I recommend that you NOT move that vault to 1password.com at this time. You should also NOT take the offer of \"3-year discount\" offered by the 1Password macOS up as this will migrate your local vault to 1Password.com. If you migrate your local vault stored on your mac to 1Password.com you may suffer the same fate as me.
\n\n
What happened to me? After the migration, initially all seemed well. However, after 1 to 2 days, the master unlock password for the 1Password app on your mac will NO LONGER WORK! Worse still, the vault that moved to 1Password.com VANISHED after 2 days!
\n\n
Fortunately for me, I had a \"spare laptop\" on which the 1password app worked using a local iCloud synced vault. Support had me move that vault to 1Password.com again. Again after that 2nd move, all seemed well, but the next day the master unlock password no longer worked on that 2nd \"spare laptop\"! If things go the same way as before, then I might see the loss of data on my 1Password.com vault as well .. I hope not but it happened once before.
\n\n
Loss of ability to unlock your 1password app on your mac: twice. Loss of data that was moved to 1Password.com: once (hopefully not twice). It seems clear to me that there are deep and serious flaws with the vault migration code. Beware!!!!
\n\n
I have asked support to help me revert to a local vault use. Thankfully I have a *1pif backup: so I am hoping this reverting will work.
"},"Conversation:conversation:82494":{"__typename":"Conversation","id":"conversation:82494","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82494"},"lastPostingActivityTime":"2022-04-08T14:38:51.000-07:00","lastPostTime":"2022-04-08T14:38:51.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:82494":{"__typename":"ModerationData","id":"moderation_data:82494","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82494_1":{"__typename":"Revision","id":"revision:82494_1","lastEditTime":"2022-04-06T15:57:48.000-07:00"},"ForumReplyMessage:message:82495":{"__typename":"ForumReplyMessage","id":"message:82495","conversation":{"__ref":"Conversation:conversation:82494"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":82495,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Difficulty migrating [troubleshooting in progress]","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82495"},"parent":{"__ref":"ForumTopicMessage:message:82494"},"body":"
Hi @chongolcn2:
\n\n
Thanks for sharing your thoughts.
\n\n
Firstly I'd like to say that I absolutely understand how frustrating this is. We don't like seeing people lose data either, so we're happy to continue working with you. With that said, would it have been possible that you used a different account password for your 1Password account compared to your Primary vault password? 1Password accounts have a slightly longer password requirement than the Primary vault password did, and if you had migrated all your vaults to a 1Password account, then removed your standalone vaults from 1Password, 1Password would no longer unlock using your Primary vault password, but your 1Password account password instead.
\n\n
Just to verify that all of your items are still as expected, are you able to sign in to your account on 1Password.com using your 1Password account password, not the password you may have used previously to unlock the 1Password app? If you are, and the migration went as expected, you should see all of your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
\n\n
Jack
\n\n
ref: GWB-59355-691
","body@stringLength":"1359","rawBody":"
Hi @chongolcn2:
\n\n
Thanks for sharing your thoughts.
\n\n
Firstly I'd like to say that I absolutely understand how frustrating this is. We don't like seeing people lose data either, so we're happy to continue working with you. With that said, would it have been possible that you used a different account password for your 1Password account compared to your Primary vault password? 1Password accounts have a slightly longer password requirement than the Primary vault password did, and if you had migrated all your vaults to a 1Password account, then removed your standalone vaults from 1Password, 1Password would no longer unlock using your Primary vault password, but your 1Password account password instead.
\n\n
Just to verify that all of your items are still as expected, are you able to sign in to your account on 1Password.com using your 1Password account password, not the password you may have used previously to unlock the 1Password app? If you are, and the migration went as expected, you should see all of your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
\n\n
Jack
\n\n
ref: GWB-59355-691
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