1Password TeamHi @chongolcn2:
Thanks for sharing your thoughts.
Firstly I'd like to say that I absolutely understand how frustrating this is. We don't like seeing people lose data either, so we're happy to continue working with you. With that said, would it have been possible that you used a different account password for your 1Password account compared to your Primary vault password? 1Password accounts have a slightly longer password requirement than the Primary vault password did, and if you had migrated all your vaults to a 1Password account, then removed your standalone vaults from 1Password, 1Password would no longer unlock using your Primary vault password, but your 1Password account password instead.
Just to verify that all of your items are still as expected, are you able to sign in to your account on 1Password.com using your 1Password account password, not the password you may have used previously to unlock the 1Password app? If you are, and the migration went as expected, you should see all of your items there. Let me know if you're unable to sign in, or don't see your items, and I'll follow up with the team to continue helping you out via email.
Jack
ref: GWB-59355-691
